We want to be open with you about how we use your data at Scott & Taylor. We take the protection of your data very seriously and want to let you know the several ways your data is used and how it is protected.
Your Name and Contact Details
We need this information in order to send you the products you have ordered and to provide updates on these orders.
Also, with your permission, send you email and post about any exciting Scott & Taylor news or product launches.
Your information will be used for fraud prevention and detection also.
Your Payment Information
We do not keep your card details but will need your payment information if we need to provide you with a refund or if it needed for fraud prevention and detection.
Your Purchase History & Saved Items
We keep information of your purchase history so we are able to provide a good level of customer service and support or if you are wishing to return your order.
Information about how you are using the website
When you look at the Scott & Taylor site, we are able to see such things as your IP address, the browser and device you are using and the pages you visit. If you allow us to see this, we are also able to see your location data.
We use this information so we are able to improve your shopping experience on our website. This information is also used to protect our website and protect you while using our website.
Surveys, Competitions and Promotions
It is your choice what information you choose to provide us, however you may not be able to use certain parts of the website if you do not (such as the checkout).
So we are able to choose you as a competition winner, we need to know certain information about you such as your name and email address.
Any data we use for data analysis is aggregated and anonymised so you cannot be identified. We use this data to improve our website and for research for our product development.
Sharing your information
We do not sell your data to any third parties.
We do however need to share your data from time to time with some third parties that we work with. For example, sharing your information with delivery companies in order to get your products to you.
If we ever share your data with marketing agencies or advertising partners, we will ensure this data is aggregated and anonymised so you are not identifiable.
We will send you emails and post to keep you up to date with Scott & Taylor news and offers, as well as new product launches, only as long as you give us permission to do so.
You can choose to stop receiving marketing messages at any time by clicking the Unsubscribe link in Scott & Taylor emails or by contacting us directly (via firstname.lastname@example.org).
We will process any requests to update your preferences when you tell us about it. However, please be aware it could take a few days for some of our systems to update so you may still receive marketing messages during this time.
Any changes to your contact preferences will not stop any updates you may receive regarding the orders you place, such as order confirmations.
Holding onto your information
We will only hold onto your information for as long as necessary, for example if we are providing a service to you, such as sending you your order or if we are helping you out with any customer support issues.
Your rights regarding your personal information
You have a number of rights when it comes to your personal information, such as:
How it is used
Access to the information we have for you
Asking us to correct any personal information we hold for you
Delete, stop processing or collecting your data in certain circumstances
Stop sending you direct marketing messages
To complain to the data protection regulator
By using our website or providing us with your personal information, you are giving us permission to process your personal data either by us or by a trusted third party on our behalf.
If you have any further questions regarding your personal information or how we process it, please contact us. You can do this:
Via email: email@example.com
Via post: Old Rectory Cottage, Kilve, Somerset, TA5 1EG